Shortcuts to the text Shortcuts to the menu Shortcuts to the footer
KOR CHN JPN
KOR CHN JPN
Sitemap
Incheon International Airport Integrated Search
Popular Search Terms
Airport Guide
Lost and Found
  • Favorite Menu
/WEB-INF/jsp/k2web/com/cop/site/layout.jsp
ap_en_JW_MS_K2WT001_S

User Information

  • The Incheon International Airport Lost and Found Office handles various items found and lost at the airport. It is currently run by the Incheon International Airport Police Corps and Incheon International Airport Corporation.
  • Found items (excluding ID cards, passports, mobile phones, and food) will be kept for the legal period of 6 months and, after 3 months, transferred to the national treasury or disposed of. Food items will be disposed of on the same day or one week later.
  • Foreign passports will be kept for one month from the date of discovery before being transferred to the respective embassies. Korean passports will be transferred to the Passport Service Office of the Ministry of Foreign Affairs at Incheon Airport the day after discovery.
    (For inquiries about Korean passports: Contact the Passport Division of your city, county, or district office / Consular Call Center: 02-3210-0404)

Terminal 1

User Information
Operating Hours 07:00–21:30 (open year-round)
Contact Information
Location Lost and Found Office, B1 Floor,
Terminal 1

Terminal 2

User Information
Operating Hours 07:00–21:30 (open year-round)
Contact Information
Location Lost and Found Office, One-stop Public Service, 2nd Floor, Public Area, Terminal 2

Processing Procedure

  • 아이콘
    Losing an Item
    (within the passenger terminal)

    If you lose an item at Incheon Airport (excluding on an aircraft, airport bus, or airport railroad, for which you must contact the respective organization).

    The customer should directly inquire about lost items at the Lost and Found Office
    (via email or phone).

    - Search for found items on the "National Police Agency Lost112 - Found Item Search"
    (http://www.lost112.go.kr)
    - For unreported items, please inquire by email

  • 아이콘
    Lost Item Found
    (within the passenger terminal)

    Terminal, Concourse, or Transportation center Items lost and found within public areas, curbside, and parking areas.

    • The Lost and Found Office staff will register the item information on the National Police Agency's Lost and Found Portal (Lost112).

      The owner should verify their lost items from the registered information.

      Claiming in person

      Claiming by proxy

      If the lost item is not claimed within six months

      it will be sold, disposed of, or donated
      (according to the Lost Property Act).

    • The Lost & Found Office staff will register unreported items into the internal system

      If lost items are not claimed within the storage period
      * Storage periods vary by item

      it will be disposed of

    • Unreported items: Hazardous items, items containing personal information, items with low possibility of return, etc.
      (See list and storage period below)

List of unreported items and storage periods

비접수 물품 목록 및 보관기간
Category Retention Period
ID cards (foreign ID cards, student IDs, etc.) 1 month
Cards / Bankbooks 1 month
Disposable e-cigarettes Immediate disposal
E-cigarettes 1 month
Portable batteries Immediate disposal
Individual liquid containers over 100 ml / Cosmetics 1 month
Pillows / Neck pillows / Blankets / Umbrellas 1 month
Used tumblers / Water bottles / Thermos bottles / Lunch boxes 1 month
Hazardous Items Tools of various kinds 1 month
Toy or replica guns
Liquids with explosion risk / Knives 1 month
Hazardous goods (such as butane gas) Immediate disposal
Single shoes / Gloves / Ear muffs / Hats Accessories (hairpins / hair ties / headbands) Scarves / Belts / Abdominal support bands 1 month
Empty suitcases / Empty bags / Empty pouches 7 Days
Empty luxury shopping bags & boxes / Warranty certificates Immediate disposal
Reissuable documents / Empty passport cases / Travel agency pouches / Notebooks without personal information 1 month
Adapters / Charging cables / Wired earphones / SIM cards / Single wireless earbud / Earbud charging cases / Smart pens / Portable Wi-Fi routers / Portable fans 1 month
Fandom goods (folding chairs, ladders, cheering sticks, posters) 1 month
Construction materials and interior products 1 month
Strollers / Bicycles / Wheelchairs 1 month
Crutches / Walking sticks 1 month
Food items If perishable Disposal next day
If already opened Immediate disposal

How to Claim Lost Items

  • It is important to verify your lost items first. Before anything else, please contact the Lost and Found via email or phone to check if your item has been registered.
  • The procedure and required documents for claiming a lost item are as follows. If you would like to have someone else to collect the item on.
유실물수령방법-구분, 내용
Category Description
Claiming in person
  • ID of the owner of the lost item
  • Lost item registration number
Claiming by proxy
  • A copy of the owner's ID
  • ID of the authorized representative
  • Lost item registration number
  • Personal details of the representative must be provided to the Lost and Found in advance
    (For the purpose of preventing illegal acquisition, if you do not provide the representative’s information in advance, it may be difficult to proceed with the proxy pickup.)
Parcel Delivery
(Collect on delivery)
  • A copy of the owner's ID
  • Lost item registration number
  • Fill out the parcel delivery form
Important Notes
  • Parcel delivery fees vary depending on the item size and weight (Minimum of KRW 7,000). Additional charges may apply to deliveries to remote or island areas.
  • Parcel delivery is only available if you agree to waive liability for loss or damage during shipping. If you do not agree to waive liability, please visit the office in person for collection.
  • Certain items cannot be shipped via parcel, including high-value items, cash, securities, oversized items, and fragile items such as alcoholic beverages. Please confirm in advance with the Lost and Found whether your item qualifies for delivery.

Lost and Found Handling Agencies

Lost and Found Handling Agencies
Area of Responsibility Responsible Organization Contact Information Go to Link
  • Passenger Terminals and Concourse
  • Common Areas of the Transportation Center
  • Curbside and Parking Lot Area
 Terminal 1 Lost and Found Office 032-741-3110, 3114 Go to Link
Search Lost Items
Terminal 2 Lost and Found Office 032-741-8988, 8989
  • In-flight Lost Items and Baggage
 Korean Airlines Lost and Found Center icnbaginfo@koreanair.com Go to Link
Asiana Airlines Lost and Found Center 032-744-2205
bag@flyasiana.com		 Go to Link
Foreign Airlines and Low-Cost Carriers Please contact each airline.
  • Within the Bonded Area (Duty-Free Shops, Boarding Gates, Arrival Hall)

    * Tax-exempt found items will be handed over to the Incheon Airport Lost and Found Office.

 T1 Traveler Customs Clearance Division 1 032-722-4425 Go to Link
T2 Traveler Customs Clearance Division 2 032-723-5122~26
  • Lost Items on Airport Buses and Trains
 Airport Limousine 032-743-7607
KAL Limousine 02-2667-0386
Airport Railroad 032-745-7777 Go to Link
Lost Items on Regional Buses Please contact each bus operator.
Inquiries
  • Department: Customer Experience Team
페이지 만족도 설문조사
Content Satisfaction Survey
Number of Pop-ups: Total
Do not show this again today.